Privacy Policy

1. Information We Collect

When you use our services or contact us through our website, we may collect the following information:

• Full name and contact details (phone number, email address)
• Address and location information
• Details about the care or support services you require
• Communication history (WhatsApp, email, phone calls)
• Feedback and testimonials you voluntarily provide

2. How We Use Your Information

We use the information we collect to:

• Provide and coordinate care support services
• Match you with appropriate care assistants
• Communicate updates about your service requests
• Improve our services and user experience
• Respond to your enquiries and provide customer support

3. Data Protection

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All data is stored securely and access is restricted to authorized personnel only.

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Assigned care assistants (only what is necessary for service delivery)
• Service providers who help us operate our website (e.g., hosting)
• Legal authorities when required by law

5. Cookies & Analytics

Our website may use essential cookies to ensure proper functionality. We do not use advertising cookies or trackers. Any analytics tools we use collect only anonymized, aggregate data to help us improve our website.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at apnahaath2@gmail.com.

7. Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: apnahaath2@gmail.com
• Phone: +91 9052220121
• Address: Madhapur, Hyderabad, Telangana 500081