1. Acceptance of Terms

By accessing or using the services provided by Apna Haath ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all users, including families, individuals, and any representatives acting on their behalf.

2. Service Description

Apna Haath provides care coordination and support services including, but not limited to:

Hospital visit accompaniment and coordination
Elderly parent care and daily wellness check-ins
Medicine management and pharmacy coordination
Emergency response coordination
Real-time updates to family members via WhatsApp
Daily task assistance and errand support

Important: Apna Haath is a care coordination service. We are not a hospital, clinic, or medical provider. We do not provide medical diagnoses, treatments, or prescriptions. Our care assistants facilitate access to healthcare services but do not replace licensed medical professionals.

3. Booking & Cancellation

Services can be booked through our website contact form, WhatsApp, or phone. Upon booking:

We will conduct a free initial assessment to understand your requirements
A care assistant will be assigned within 24–48 hours (or 2–4 hours for emergencies in Hyderabad)
You may cancel or reschedule with at least 24 hours' notice at no charge
Cancellations with less than 24 hours' notice may incur a partial service fee
You may terminate your service plan at any time with 7 days' written notice

4. Payment Terms

Payment terms are agreed upon during the initial consultation based on the selected care plan:

Payment methods include UPI, bank transfer, and other digital payment modes
Billing cycles depend on the selected plan (weekly, bi-weekly, or monthly)
All pricing is communicated transparently with no hidden fees
Refunds for unused services will be processed within 7–10 business days upon request

5. User Responsibilities

As a user of our services, you agree to:

Provide accurate and complete information about care requirements and medical history
Ensure a safe and respectful environment for our care assistants
Communicate any changes in the care recipient's health condition promptly
Make payments on time as per the agreed schedule
Treat our staff with dignity and respect at all times

6. Limitation of Liability

Apna Haath provides care coordination services with utmost professionalism. However:

We are not liable for medical outcomes, as we do not provide medical treatment
We are not responsible for decisions made by hospitals, doctors, or other medical professionals
Our liability is limited to the fees paid for the specific service during which any issue arose
We maintain insurance coverage for our care assistants during active service hours

7. Service Area

Our services are currently available across Telangana and Andhra Pradesh, with primary operations based in Hyderabad. Service availability in specific locations is subject to the availability of verified care assistants in that area. Please contact us to confirm service availability in your specific location.

8. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be reflected on this page with an updated "Last updated" date. Continued use of our services after any changes constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

9. Contact Us

If you have questions about these terms, please contact us:

Email: apnahaath2@gmail.com
Phone: +91 9052220121
Address: Madhapur, Hyderabad, Telangana 500081